It is our wish that you will be happy with your purchase.

IF you do find yourself with a complaint or query , kindly notify us within 5 working days via email info@lotshaonaka.co.za or phone 060 925 3788.

You will be offered a refund or exchange for the goods purchased provided that they are in good condition. If you decide to exchange items , you will be liable for any courier fees.

Please note that we do not offer refunds on goods that have been opened or used.